Support

We usually reply within one working day. Use the contact form or email [email protected]. Press, partnerships and everything else: [email protected].

Account

How do I delete my account?

In the app, go to Profile, Account, Delete account and confirm. This permanently deletes your profile, workouts, transcripts, health summaries, progress photos and coach chats from our servers within 30 days. Purchase records may be kept where the law requires it.

Deleting your account does not cancel your subscription. Cancel it in the App Store or Google Play first.

Can't open the app? Email us from the address on your account with the subject "Delete my account" and we'll confirm once it's done.

Subscription

How do I cancel my subscription?

iPhone: open Settings, tap your name, then Subscriptions, GainsWithAI, Cancel Subscription.

Android: open Google Play, tap your profile picture, then Payments and subscriptions, Subscriptions, GainsWithAI, Cancel subscription.

Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you paid for. If you cancel during the free trial, you won't be charged.

How do I restore my purchase?

Open the app, go to Profile, Subscription, Restore purchases. You can also tap Restore at the bottom of the paywall. Make sure your phone is signed in to the Apple ID or Google account you subscribed with.

How do I get a refund?

Payments go through Apple or Google, so they handle refunds: reportaproblem.apple.com for iPhone, or Google Play refunds for Android.

Apple Health and Health Connect

Recovery scores are missing. How do I turn health access back on?

iPhone: open the Health app, tap your profile picture, then Apps, GainsWithAI, and Turn On All. You can also go to Settings, Privacy and Security, Health, GainsWithAI.

Android: open Health Connect (search Settings for "Health Connect"), then App permissions, GainsWithAI, and Allow all.

Then reopen GainsWithAI. Scores need at least one night of sleep data, and until there's about a week of history they lean on your logged training. We only read HRV, sleep, resting heart rate and body weight, only one summary per day leaves your phone, and it's never used for ads.

Voice logging

Voice logging isn't picking up my sets

Name the exercise, then sets and reps, then the weight: "lat pulldown, 3 sets of 10, at 60 kilos".
Say "then" between exercises, and add RPE at the end: "last set RPE 9".
Say kilos or pounds if it's not your usual unit.
Recordings stop at 30 seconds. For a long workout, paste or type it instead.
Hold the phone close and away from gym speakers.

You can always fix anything on the Review screen before saving. Anything the AI had to guess is flagged.

The app can't hear me

iPhone: Settings, Privacy and Security, Microphone, turn on GainsWithAI. Android: Settings, Apps, GainsWithAI, Permissions, Microphone, Allow. Voice logging also needs an internet connection.